100% Assured Internet™

Say goodbye to downtime fears. Business products with 100% uptime SLAs

Do you fear downtime? What impact would it have on your business? Our Assured Internet™ products all come with 100% uptime service level agreements, so your employees and VoIP phones will still work.

We have created a range of Assured Internet™ solutions that offer resiliency against any downtime, whatever your budget. We are the only internet provider to offer 100% uptime on fibre broadband products. This is because all our solutions automatically failover to a separate solution should the main line fail.

Just below we have included some live twitter feeds from the general public complaining about downtime from Virgin. BT and TalkTalk. With Assured Internet, downtime will be a thing of the past.

Sales

0203 475 3611

Support

0203 475 3612

Service Provider Issues (Live Feed)

IoT OPINES 🗣's Twitter avatar
IoT OPINES 🗣
@IoTBlogs

Humans Matter: Issue seven — The Internet of Invisible Things t.co/GdzcfmP2cg 🗣#Opines on #IoT

Kristi's Twitter avatar
Kristi
@kwitsman

Humans Matter: Issue seven — The Internet of Invisible Things t.co/QEpM2n6FL8

@TalkTalk internet in County Down isn't working, is this a regional issue or problem with our house?

Jules's Twitter avatar
Jules
@Julesmcol

No internet 4 a month @TalkTalk have been rubbish. Hired an independent engineer who has told me the issue in minutes. Now hav to refer back

Gemma Roe's Twitter avatar
Gemma Roe
@sparklygemster

No it isn't @virginmedia Reset everything and still no internet "Virgin Media Outage Update - ID: F005697553 We're… t.co/DEbZrWr5J8

mark rose's Twitter avatar
mark rose
@markros24556802

@virginmedia virgin internet and tv not working in leyton east london. can you tell me if this is a network issue?

The tweets above are live from Twitter. OptaNet does not accept any responsibility for the comments made or information provided.

Assured Superfast

Superfast fibre broadband with a diverse 4G integrated SIM failover that activates immediately should anything happen to the primary line.

£55.99/month

80Mbps download – 100% uptime SLA – 24 month term

Assured Ultrafast

Ultrafast fibre broadband (FTTP or G.fast) with a diverse 4G integrated SIM failover that activates immediately should anything happen to the primary line.

£89.99/month

330Mbps download – 100% uptime SLA – 24 month term

Assured Satellite

Satellite broadband up to 22Mbps download with a diverse 4G integrated SIM failover. with 40Gb monthly data allowance ADSL broadband failover also available.

£89.99/month

22Mbps download – 100% uptime SLA – 24 month term

Assured Wireless

Dedicated internet delivered wirelessly at a choice of bandwidths from 10Mbps up to 2Gbps and installed within 15 days. Dedicated failover leased line provided to ensure a 100% uptime solution 24/7 365.

£POA

10Mbps-2Gbps download – 100% uptime SLA – 12,36,60 month terms

Assured Ethernet

Dedicated internet provided via a wired fibre leased line. The solution comes with a diverse broadband failover (FTTC, FTTP or G.fast) or leased line failover (EFM, GEA or leased line from another carrier) that automatically activates should any issues occur to the main line.

£POA

10Mbps-10Gbps download – 100% uptime SLA – 12,36,60 month terms

Live Monitoring

We monitor our client’s circuits with us. Any issues, we’ll know before you do and will already be working on a fix.

Named Contact

We’re not a faceless company. You will have a named employee to own, deliver and be 100% accountable for your service.

UK Support

Phone us and you’ll get straight through to our Brighton HQ within a couple of rings. No auto attendants but human beings.

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Plain English

We talk your language whether your an IT pro or novice. We’ll deliver a solution that work for your business.

Award Winning

Our clients love us but we win independent awards for the services we deliver throughout the UK too.

Bespoke

We want to know your business so we can help deliver the best possible solutions at the best possible price.

Full Service

We’re a full service ISP offering LAN consultancy, hosted VoIP, IP surveillance, mobile phones and much more.

Quick Fix

4-12 hour fix times (product dependant) on issues with our engineers updating you all along the way.

Assured Superfast & Ultrafast T&Cs

Fibre, FTTP or G.fast products may not be available to your premises. Please contact OptaNet for more information. 2GB data allowance is provided as standard on these products with an option to increase this to 50Gb per month. Please request this upon order. A new phone line may be required at a one off cost of £120. There is a one off cost of £265 for each of these products to cover installation, activation and a high performing WiFi router/firewall.

100% uptime is based upon the service as a whole. In order to claim service credits there must be a simultaneous failure of both the fixed line and cellular signal. Service credits are paid after the first minute of downtime and will increase depending on the length of total downtime. Service credits owed will not exceed 50% of your monthly invoice for the service. OptaNet will proactively include service credits in your next month’s invoice. You do not need to claim them. This offer is subject to your existing mobile signal coverage. The location of your router may impact this signal and OptaNet are not accountable for incorrect, enclosed or poorly positioned equipment. OptaNet is not accountable for any downtime relating to the use of all available mobile data. Please note that slow internet on the failover circuit will not count as downtime. After communication from OptaNet, it is up to the client to communicate to its employees when the failover circuit activates, thus ensuring any undue strain on the service is prevented.

All prices shown are starting prices and increase depending on the product chosen. They are all ex-VAT. All bandwidths shown as the maximum that can be achieved. Please note that these are broadband products and the speeds that you get may differ from those advertised.

Assured Satellite T&Cs

Please contact OptaNet about the range of satellite services that are available to your location. You may be entitled to government subsidies to cover the cost of installation and equipment. 2GB mobile data allowance is provided as standard on each Assured Satellite product with an option to increase this to 50Gb per month. Please request this upon order. Installation of equipment at your premises is not included in the price and is on a case by case basis. Satellite equipment is a one off cost of £299 although can be amortised over the contract term. Activation and our high performing WiFi router/firewall is a one off cost of £265.

100% uptime is based upon the service as a whole. In order to claim service credits there must be a simultaneous failure of both the satellite and mobile signal. Service credits are paid after the first minute of downtime and will increase depending on the length of total downtime. Service credits owed will not exceed 50% of your monthly invoice for the service. OptaNet will proactively include service credits in your next month’s invoice. You do not need to claim them. This offer is subject to your existing mobile signal coverage. The location of your router may impact this signal and OptaNet are not accountable for incorrect, enclosed or poorly positioned equipment. OptaNet is not accountable for any downtime relating to the use of all available mobile data. Please note that slow internet on the failover circuit will not count as downtime. After communication from OptaNet, it is up to the client to communicate to its employees when the failover circuit activates, thus ensuring any undue strain on the service is prevented.

All prices shown are starting prices and increase depending on the product chosen. They are all ex-VAT. All bandwidths shown as the maximum that can be achieved. Please note that these are broadband products and the speeds that you get may differ from those advertised.

Assured Wireless T&Cs

Please contact OptaNet about the range of Assured Wireless that are available to your location. You may be entitled to government subsidies to cover the cost of installation and equipment. Wireless products come with a choice of dedicated fibre leased line failover circuits. Please discuss your requirements with a member of the OptaNet Sales Team on 0203 475 3611. Installation of equipment at your premises is not included in the price and is on a case by case basis. Equipment can be amortised over the contract term. This solution is provided as a wires only service terminating with a Cisco layer 2 router. Onsite LAN equipment can be provided upon request.

100% uptime is based upon the service as a whole. In order to claim service credits there must be a simultaneous failure of both the wireless and wired service. Service credits are paid after the first second of downtime and will increase depending on the length of total downtime. Service credits owed will not exceed 75% of your monthly invoice for the service. OptaNet will proactively include service credits in your next month’s invoice. You do not need to claim them.

All prices shown are starting prices and increase depending on the product chosen. They are all ex-VAT. All bandwidths shown as the maximum that can be achieved.

Assured Ethernet T&Cs

Please contact OptaNet about the range of  Ethernet leased line bandwidth and failover options available to your location. OptaNet provide bandwidths from 10Mbps to 10Gbps and failover options of FTTC, FTTP, G.fast, EFM, GEA/FTTCoE or our wireless leased line service (see Assured Wireless). Please discuss your requirements with a member of the OptaNet Sales Team on 0203 475 3611. Installation of equipment at your premises is included in the price, is on a case by case basis and subject to survey. Equipment can be amortised over the contract term. This solution can be provided as a fully managed, or wires only service. Onsite LAN equipment can be provided upon request.

100% uptime is based upon the service as a whole. In order to claim service credits there must be a simultaneous failure of both the primary leased line and failover circuit. Service credits are paid after the first second of downtime and will increase depending on the length of total downtime. Service credits owed will not exceed 75% of your monthly invoice for the service. OptaNet will proactively include service credits in your next month’s invoice. You do not need to claim them. Please note that slow internet on the failover circuit will not count as downtime. After communication from OptaNet, it is up to the client to communicate to its employees when the failover circuit activates, thus ensuring any undue strain on the service is prevented.

All prices shown are starting prices and increase depending on the product chosen. They are all ex-VAT. All bandwidths shown as the maximum that can be achieved.

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Leased Line Clients