Ultrafast broadband

Our Ultrafast FTTP Broadband products are unlike anything you’ll find elsewhere. Better price, support and 100% uptime SLAs.

We were one of first companies to provide fibre to the premises to businesses. We now offer two versions of full-fibre broadband; FTTP and sFTTP.

FTTP utilises the Openreach network, and is rapidly being rolled out across the UK. These products offer download speeds up to 1.8Gbps with faster downloads than upload speeds.

sFTTP (Symmetric FTTP) are products that provide the same upload speed as download speed and we can deliver these business products via CityFibre and other Alnets.

Both product suites come with FibreFlex which allows you to switch to a faster download speed, even if you’re in contract. For example. Start on FTTP 115 and then request FTTP 330 a month later if you wish.**

Finally, and most importantly for businesses, is that our Ultrafast FTTP Broadband products come with a 100% uptime SLA. They’re so reliable that we pay out service credits on future months should your circuit go down.*

Broadband with 100% uptime SLA

They’re so reliable we offer the best SLAs.

We’re so confident about fibre to the premises, that we include a 100% target uptime service level. This means we believe it won’t go down. If it should go down during business hours, we’ll offer you service credits so you end up paying less for your service.

25 reasons to choose OptaNet

Everything you could want from a provider.

We’re not your usual telecoms company. Whilst our competitors have been using Jamaican sprinters and Hollywood actors to try and sell you products, we’ve quietly been building our client base (and stealing theirs) using good old fashioned values. 

At the end of every year our clients provide us with feedback and in 2018 they provided 25 reasons why they think we’re better than the big six companies – BT, Talk Talk, Virgin, Plusnet, Vodafone and Sky.

* FTTP 100% Uptime SLA.

100% uptime is during business hours only. 9am -5:30pm Monday to Friday (ex-Bank Holiday). Any downtime outside of these hours will not be included in the 100% target uptime guarantee. 

We monitor all our client’s circuits and will be in touch with the named site contact within 60 seconds of downtime 9am -5:30pm Monday to Friday (ex-Bank Holidays). This will be by phone initially, and then via email. Once we receive confirmation back via email that the circuit is down, if it is still down, we will then apply the service credit to the next month’s invoice. 

Service credits will be a maximum of 10% of the cost of your product. Downtime clock will start from the moment we receive a reply to our email stating that we believe your circuit to be down. Business hours 9-5:30 Monday to Friday ex Bank Holidays. 

We have the right to refuse service credits if we assume that the end user has influenced circuit uptime in any way, for example turning off the power or router functionality. Our additional checks will inform us if downtime is due to network issues, or at the customer end. 

Planned downtime where we have communicated in advance of any works that may impact the stability of the circuit, is not included.

** If you switch to a new speed within the first 12 months of your contract, you will incur a £120 upgrade fee. From month 13 onwards, there is no upgrade fee.