+(0)20 3475 3611 sales@optanet.com

25 reasons why we’re the best ISP

According to our clients (Survey 2018)

We’re not one of the big six, so we can give you everything you want from a telecoms partner. We’re a modern telecoms provider who has chosen to stick to good old fashioned values.

Why we're the best business internet provider
The Best Business Internet Provider - Company

Company

   94% client retention rate since February 2012

2     Employees are accountable for their decisions

3     We are independent and don’t answer to shareholders

   Have a complaint? Speak to the UK Managing Director

5     We have a 100% staff retention rate since 2012

Communication

     No premium rate phone numbers to call

7      No call centres. Speak to the same person each time

8      No hold music and no frustrating auto attendants

9      You won’t be passed from team to team

10    No security questions as we know who you are

11    Calls answered within three rings – by a human*

12    We over-communicate, even if there’s no update

13    Clients are known by name, not by account number

14    Know us by name and have our direct phone numbers

The Best Business Internet Provider - Communication
The Best Business Internet Provider - Sales

Sales

15    No pushy sales and no sales targets to prioritise

16    Sales and technical collaborate on your solution

17    We have the full suite of internet products

18    Quarterly research means we’re competitively priced

19    Find our products cheaper, we can price match

20    We have regular offers for new and existing clients

21    Prices are fixed and won’t rise during your contract

Technical

22     No scripts or call sheets. We use knowledge and experience

23     Techies with 30 years experience who started with dial-up

24     No levels of support or triage. An expert straight away

25     We monitor every circuit and call you if there are issues

The Best Business Internet Provider - Technical