25 reasons why we’re the best ISP
According to our clients (Survey 2018)
We’re not one of the big six, so we can give you everything you want from a telecoms partner. We’re a modern telecoms provider who has chosen to stick to good old fashioned values.
Company
1 94% client retention rate since February 2012
2 Employees are accountable for their decisions
3 We are independent and don’t answer to shareholders
4 Have a complaint? Speak to the UK Managing Director
5 We have a 100% staff retention rate since 2012
Communication
6 No premium rate phone numbers to call
7 No call centres. Speak to the same person each time
8 No hold music and no frustrating auto attendants
9 You won’t be passed from team to team
10 No security questions as we know who you are
11 Calls answered within three rings – by a human*
12 We over-communicate, even if there’s no update
13 Clients are known by name, not by account number
14 Know us by name and have our direct phone numbers
Sales
15 No pushy sales and no sales targets to prioritise
16 Sales and technical collaborate on your solution
17 We have the full suite of internet products
18 Quarterly research means we’re competitively priced
19 Find our products cheaper, we can price match
20 We have regular offers for new and existing clients
21 We’re a solutions provider and love non-standard requests
Technical
22 No scripts or call sheets. We use knowledge and experience
23 Techies with 30 years experience who started with dial-up
24 No levels of support or triage. An expert straight away
25 We monitor every circuit and call you if there are issues
