25 reasons why we’re the best isp

According to our clients (Client Survey 2018)

We’re not one of the big six, so we can give you everything you want from a telecoms partner. That’s why we’re trusted and loved by small businesses through to companies the size of Microsoft, Utility Warehouse and Telefonica.

company

  • 94% client retention rate since February 2012
  • Employees are accountable for their decisions
  • We are independent and don’t answer to shareholders
  • Have a complaint? Speak to the UK Managing Director
  • We have a 100% staff retention rate since 2012

communication

  • No premium rate phone numbers to call
  • No call centres. Speak to the same person each time
  • No hold music and no frustrating auto attendants
  • You won’t be passed from team to team
  • No security questions as we know who you are
  • Calls answered within three rings – by a human*
  • We over-communicate, even if there’s no update
  • Clients are known by name, not by account number
  • Know us by name and have our direct phone numbers

sales

  • No pushy sales and no sales targets to prioritise
  • Sales and technical collaborate on your solution
  • We have the full suite of internet products
  • Quarterly research means we’re competitively priced
  • Find our products cheaper, we can price match
  • We have regular offers for new and existing clients
  • Prices are fixed and won’t rise during your contract

technical

  • No scripts or call sheets. We use knowledge and experience
  • Techies with 30 years experience who started with dial-up
  • No levels of support or triage. An expert straight away
  • We monitor every circuit and call you if there are issues

Your customer service has been excellent throughout, and it’s been a breath of fresh air, compared to past developments ordered with either BT or Virgin. OptaNet project managed our installations in a hassle-free way, ensuring delivery of our services before the agreed deadlines. Their knowledge of available products has been second to none. Thank you once again for your professionalism, speed and quality of service.

Graham Kuhlmann

Senior Project Manager, TSD Group